Archives for the 'Help' category
New Help System
Posted Mar 21 at 10:40 CDT by Richard in General, Help - 7 comment(s)
Remi has just pulled the big lever marked "rollout the new help system" and sure enough it's live and ready, nay eager to help will any and all questions, queries and musings you might have about our service.
Now admittedly that's a pretty grand introduction for what boils down to a slightly different ticketing system and a rather empty knowledge base, but as they say "from tiny acorns..." This is just the first step towards a much better support experience for all of our customers. Over the coming weeks we will be building on this new system to provide more (much needed) documentation, even faster support and one or two surprises.
For now the only real change for you guys is that all new tickets should be entered into the new system. There is a link to the old system on the front page of the new system in case you have existing tickets there.
If you have any comments on the new system or suggestions for how we could improve our support then please leave a comment and let us know.
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Trac and Subversion screencast
Updated Feb 19 at 06:12 CDT (first posted Oct 18 at 12:04 CDT) by Remi in Help, Screencast, Subversion, Trac - 2 comment(s)
We now have a screencast showing how to install a subversion repository and trac site on our servers. Check it out here.
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Debugging tips for your CGI scripts
Updated Dec 29 at 09:34 CDT (first posted Sep 21 at 05:05 CDT) by Remi in CGI script, FAQ, Help, Python, Software - 15 comment(s)
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HTTPS FAQ
Updated Mar 12 at 08:58 CDT (first posted Sep 21 at 03:59 CDT) by Remi in FAQ, Help, HTTPS, SSL - 0 comment(s)
Moved to https://help.webfaction.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=27&pcid=0&nav=0
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Custom application FAQ
Updated Mar 12 at 09:04 CDT (first posted Sep 11 at 04:08 CDT) by Remi in FAQ, Help, Software - 0 comment(s)
Moved to https://help.webfaction.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=26&pcid=0&nav=0
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Rails and Typo screencast
Updated Feb 19 at 06:07 CDT (first posted Aug 16 at 08:39 CDT) by Remi in Help, Rails, Screencast - 13 comment(s)
Thanks to Ian Holsman, we now have a screencast showing how to install a real-life Rails application (Typo) on our servers. Check it out here.
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Zope and Plone screencast
Updated Feb 19 at 06:16 CDT (first posted Jul 31 at 05:35 CDT) by Remi in Help, Plone, Screencast, Zope - 7 comment(s)
We now have a screencast showing how to install a Zope and Plone site on our servers. Check it out here.
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Memory usage
Posted Jul 26 at 11:30 CDT by Remi in Help, Memory - 11 comment(s)
Introduction
Our plans come with the ability to have SSH access to our servers and to run long-running processes.
This greatly facilitates the ability to run and debug powerful tools that you might want to use for your site, but this comes at a cost.
Since you're sharing the machine with other people we have to make sure that your processes don't use too much resources. The resources that your processes use include:
- Memory
- CPU
- Disk IO
- Network IO
In this article we'll focus on memory usage.
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Webstats FAQ
Updated Mar 12 at 09:10 CDT (first posted Jul 20 at 04:09 CDT) by Remi in FAQ, Help, Webstats - 0 comment(s)
Moved to https://help.webfaction.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=25&pcid=0&nav=0
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PostgreSQL FAQ
Updated Mar 12 at 09:14 CDT (first posted Jul 14 at 03:29 CDT) by Remi in FAQ, Help, PostgreSQL - 0 comment(s)
Moved to https://help.webfaction.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=17&pcid=0&nav=0
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Django screencast
Updated Feb 19 at 05:45 CDT (first posted Jul 10 at 08:43 CDT) by Remi in Django, Help, Python, Screencast - 15 comment(s)
Thanks to Ian Holsman, we have a screencast showing how to install a real-life Django application on our servers. Check it out here.
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Zope and Plone FAQ
Updated Mar 12 at 09:18 CDT (first posted Jul 7 at 13:51 CDT) by Remi in FAQ, Help, Plone, Zope - 0 comment(s)
Moved to https://help.webfaction.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=12&pcid=0&nav=0
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MySql FAQ
Updated Mar 12 at 14:09 CDT (first posted Jun 29 at 09:43 CDT) by Remi in FAQ, Help, MySql - 0 comment(s)
Moved to https://help.webfaction.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=17
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Static content FAQ
Updated Mar 12 at 09:25 CDT (first posted Jun 29 at 00:10 CDT) by Remi in Content, FAQ, Help - 0 comment(s)
Moved to https://help.webfaction.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=22&pcid=0&nav=0
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Email FAQ
Updated Mar 12 at 10:15 CDT (first posted Jun 28 at 04:58 CDT) by Remi in Email, FAQ, Help - 0 comment(s)
Moved to https://help.webfaction.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=3&pcid=0&nav=0
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