Until recently we’ve been using a normal forum for public questions and answers from our community.
The forum model has two major drawbacks: it’s not easy to update information so the content can become obsolete quite soon and people can’t vote on replies so it’s sometimes hard to tell what the best answer to a question is.
This is why we’ve recently launched a new Q&A community site based on the stack-exchange model:
It has some great features like threaded comments, ability to update and vote on content and best of all it has user karma so we can see who really kicks ass (go Sean !).
This new model seems to be working much better than a simple forum so go ahead and ask any question about your hosting there and if you know some of the answers go ahead and improve your karma. You can also search previous questions and answers which can save you having to ask the question yourself in the Q&A site or in a support ticket.
As a side note the community site is an instance of the great OSQA open-source project which we’ve heavily customized by adding our logo at the top. Our old forum posts are still online but the forum is now in a read-only mode.